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Cookies Policy

This page describes the cookies we use on (“Website”). These cookies have different functions and purposes, which are described below. You can turn cookies off using your browser settings, and also sometimes by visiting the site of the individual cookie provider. However, doing so may significantly affect the functionality of this Website. We therefore do not recommend turning cookies off when using our Website, for these reasons. Rather, if you do not accept the use of cookies for the purposes listed below, please do not use this site. You can also book tickets by phone – call us on the number provided at the top right of this page (or in the main menu for mobile users).

Your continued use of our Website after reading this Cookie Policy will therefore be taken as your agreement to the Processing of your Personal Data for those purposes detailed. Please see our Privacy Policy for further information on the personal data we process.

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create small text files that are placed on a user’s computer, smartphone or other device. These cookies are designed to allow a website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive including remembering the contents of your shopping basket and helping you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.

What types of cookie are there and which ones do we use?

There are various types of cookie:

Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the Website that created that particular cookie.

Session cookies are temporary cookies which only exist during the time you use the Website (or more strictly, until you close the browser after using the Website). Session cookies help our Website remember what you chose on the previous page, avoiding the need to re-enter information. 

First Party cookies are set on the domain you are currently visiting. For example, if you were on, the cookie would be set on the domain if using first party cookies.

Third Party cookies are set on any domain other than the domain currently being visited. For example, if you were visiting and the cookie was set on the domain, that would be considered a third party cookie. Third-party cookies you encounter on our Website are likely to be analytical, performance or targeting cookies. These cookies are placed by the relevant third party and we have no control over these cookies (other than allowing them to be served).

Here is a breakdown of the cookies on our Website, what they are used for and the length of time they are active. Where possible we’ve also provided a link to the provider’s website where you can find their cookie policy and, in certain cases, details of how to opt out.

First party cookies





1 year

This cookie is only created to remember your choice when you have chosen to hide the cookie banner at the top of the Website.



This cookie is used to monitor the booking process and stores the content of your shopping cart including the personal information you share with us. It also allows us to implement a/b testing, it stores the HTTP referer when available (the HTTP referer identifies the address of the webpage that linked to our Website) and the type of device you use, to help us improve your experience on the Website, and to help us detect fraudulent activities. It is deleted when you close the browser.

Third party cookies





Google Analytics


2 years

These cookies are used to collect information about how visitors use our Website. We use the information to compile reports, detect errors, and to help us improve the website.

More information about Google Analytics privacy policy, privacy control, data confidentiality, and cookie use:


1 minute


1 day

Controlling Cookies

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings. To find out more about cookies, visit, and if you wish to opt out of being tracked by Google Analytics across all websites visit

Why you should book your theatre tickets with London Box Office

  • Secure Tickets from Authorised Retailers
    STAR Member

    All our theatre tickets comply with the rules set by the Society of Ticket Agents and Retailers (STAR), and our online ticketing platform is secured with SSL technology and available 24/7.

  • Dynamic Seating Plans
    Dynamic Seating Plans

    We have created dynamic seating plans for most West End theatres to make it easier for you to choose your preferred seats.

  • Instant Confirmation
    Instant Confirmation

    Your booking is confirmed in real-time with the theatre. Simply show the confirmation on your mobile phone to get your tickets directly from the box office on the day of the performance.