The Other Palace

The Other Palace is at 12 Palace Street, SW1E 5JA, between Victoria and Buckingham Palace. Victoria station — District, Circle and Victoria lines plus National Rail — is a five-minute walk. Palace Street is quiet and residential in feel, so follow the address rather than looking for theatre lights.

Yes, for the main house. There is step-free access from the street into the foyer and level entry to the main auditorium and the bar. Six dedicated wheelchair spaces sit in row N, the back row, and induction-loop headsets are available for hearing assistance. Note that the studio space downstairs is a separate room with its own arrangements, so say which one you are booking.

Half an hour before the start. The bar here is a destination in itself and stays busy before a show, so the earlier you come the more of it you get. Check too which of the two spaces your ticket is for — the main house and the studio downstairs open from the same foyer.

No official code, and the atmosphere here is among the most relaxed in London — a house that develops new musicals draws a young, informal crowd. Wear what you like and take something light for the walk back to Victoria. Dressing up is welcome, but nobody expects it.

Not during the performance, for everyone's sake. Before, after and during the bows you are welcome to. Work here is often new and still being shaped, which is a further reason not to record it — what you see one week may be different the next, and the company would rather it were seen than circulated.

Yes, and it is free to use for the length of your visit. Handing in a coat is worth doing here rather than keeping it: the auditorium is compact and the bar area busy, and you will be moving between the two more than at most theatres.